Privacy Policy

Data Protection Policy

By using our services, you understand that we will collect and use your personal information in the ways described in this Policy, under the Data Protection rules (LGPD, Federal Law 13.709/2018), the consumer provisions of the Federal Law and the other rules of the Brazilian legal system. applicable.

Thus, HOTEIS FOZ PRESIDENT, hereinafter referred to simply as Hotel Foz Presidente, a legal entity registered with the CNPJ/MF under No. 75.915.975/0001-49, in the role of Data Controller, is bound by the provisions of this Privacy.

DATA COLLECT
Examples of the personal data collected are: full name, telephone, e-mail, CPF, RG, age, gender, nationality and address.

Occasionally, extra data may be requested by contacting Hoteis Foz Presidente directly via email or telephone.

PURPOSE OF COLLECTED PERSONAL DATA
Hoteis Foz Presidente uses the personal data collected for the following purposes:

I. Manage your reservation, carry out the transactions you have initiated and process invoices or other tax documents related to your reservation. In addition, keep the reservation history in the Foz Presidente Hotels database;
II. Offer you products and services, including through emails;
III. Manage your requests and complaints, providing answers to your questions and comments;
IV. Compliance with legal obligations, cooperation with public bodies or for the exercise of any right provided for by law;
V. Send you confirmations and updates about your trip, as well as any other relevant information about the city of Foz do Iguaçu-PR and the tourist attractions on the triple border. This information may be sent via email, newsletter, SMS or WhatsApp, or any other form of contact you have provided.
These messages may contain (but are not limited to) information about the services of Hoteis Foz Presidente, as well as contact details of service providers that could help your travel experience at the destination;
SAW. Contact you for the purpose of providing customer services, conducting surveys, statistics or analysis on consumption habits or preferences, notifying you by e-mail about special offers;
VII. Use debit or credit card information (such as cardholder name, card number and expiration date) solely for the purpose of completing reservations. You can also choose that Hoteis Foz Presidente store certain data from your card and invoices, which will appear automatically when you enter the site;
VIII. Use the user's personal data to; (i) the processing and fulfillment of the payment flow and (ii) guaranteeing the prevention of fraud and irregularity, the security of the holder, as well as protecting and safeguarding the security and integrity of the data.

CONSENT
It is from your consent that we process your personal data. Consent is the free, informed and unequivocal expression by which you authorize Foz Presidente Hotels to process your data.

Thus, in line with the General Data Protection Law, your data will only be collected, processed and stored with prior and express consent.

By using the services of Hoteis Foz Presidente and providing your personal data, you are aware and consenting to the provisions of this Privacy Policy, in addition to knowing your rights and how to exercise them.

At any time and at no cost, you may withdraw your consent.

It is important to note that the revocation of consent for the processing of data may imply the impossibility of adequate performance of some functionality of the website that depends on the operation. Such consequences will be informed in advance.

RIGHTS OF THE HOLDER
Hoteis Foz Presidente assure their users/clients their rights as holder provided for in article 18 of the General Data Protection Law.

That way, you can, free of charge and at any time:

I. Confirm the existence of data processing, in a simplified way or in a clear and complete format;
II. Access your data, being able to request them in a legible copy in printed form or by electronic means, safe and suitable;
III. Correct your data, when requesting the edition, correction or update of these;
IV. Limit your data when unnecessary, excessive or treated in breach of legislation through anonymization, blocking or elimination;
V. Request the portability of your data, through a report of registration data that Hoteis Foz Presidente handle about you;
SAW. Delete your data processed from your consent, except in cases provided for by law;
VII. Revoke your consent, disallowing the processing of your data;
VIII. Inform yourself about the possibility of not providing your consent and about the consequences of denial.

You can unsubscribe from receiving emails from Hotels Foz Presidente at any time. In every email we send there is always an unsubscribe link available in the last few lines. Clicking this link will automatically remove you from the list.

It is important to mention that when you fill in any form again, your e-mail will be reinserted to the list. Therefore, the cancellation request must be made again if it is of interest to you.

DATA SECURITY
To keep your personal information secure, we use physical, electronic and managerial tools aimed at protecting your privacy.

We apply these tools taking into account the nature of the personal data collected, the context and purpose of the treatment and the risks that any violations would generate for the rights and freedoms of the data subject collected and processed.

Hoteis Foz Presidente is committed to adopting the best postures to avoid security incidents. However, it is necessary to point out that no virtual page is entirely safe and risk-free. It is possible that, despite all our security protocols, problems that are solely the fault of third parties occur, such as cyber attacks by hackers, or also as a result of the negligence or recklessness of the user/customer himself.

In the event of security incidents that may generate relevant risk or damage for you or any of our users/clients, we will communicate to those affected and the National Data Protection Authority about what happened, in line with the provisions of the General Data Protection Law. Data.

DATA SHARING
You express your unequivocal consent for Hoteis Foz Presidente to share the relevant personal data of users with service providers for the management of your reservations and/or purchase requests.

Likewise, you agree to share your personal data with service providers for Hoteis Foz Presidente, including companies that provide credit card services, business analysis, customer service, marketing and fraud prevention. Such companies may use your data to send you product and service offers.

By accepting the terms of this privacy policy, you acknowledge and agree that Hoteis Foz Presidente, as data controller, under the terms of applicable legislation, may share with financial institutions, your personal and transactional data, including your registration data and the of their reservations and/or purchase requests so that, together, they can provide greater security and prevent fraud and carry out credit risk analyzes and improve the service and products and services provided, always in strict compliance with the legal principles and purposes.

Also in compliance with the aforementioned precepts, as a data controller, which is also done with the help of an internal system used for registration and management, Hoteis Foz Presidente will be able to provide access to the data collected by its employees. , with the aim of providing an organized and satisfactory hotel service.

In addition, Hoteis Foz Presidente may share personal data with business partners, with whom we could offer products or services jointly or individually. These service providers and business partners are subject to strict confidentiality agreements that prohibit the unauthorized use or disclosure of the personal data to which they have access, as well as making it impossible for them to use their personal data in violation of the General Data Protection Law.

In addition, there are also other hypotheses in which your data may be shared, which are:

I. Legal determination, request, request or court order, with competent judicial, administrative or governmental authorities;
II. In case of corporate transactions, such as merger, acquisition and incorporation, automatically;
III. Protection of the rights of Foz Presidente Hotels in any type of conflict, safeguarding the fulfillment of responsibilities signed, in the administrative and/or judicial spheres.

COOKIES OR NAVIGATION DATA
Hoteis Foz Presidente makes use of Cookies, which are text files sent by the platform to your computer and stored there, which contain information related to site navigation.

In short, Cookies are used to improve the user experience.

By accessing our website and consenting to the use of Cookies, you declare that you know and accept the use of a navigation data collection system with the use of Cookies on your device.

You can, at any time and at no cost, change the permissions, block or refuse Cookies. However, revocation of consent for certain Cookies may make it impossible for some features of the platform to function correctly.

To manage your browser's cookies, just do it directly in the browser settings, in the Cookies management area.

You can find more information about the Cookies we use and how they work in our Cookies Policy, available at this link (link to the Cookies Policy).

AMENDMENT TO THIS PRIVACY POLICY
The current version of the Privacy Policy was formulated and last updated on: (date of the last update of the Privacy Policy).

We reserve the right to modify this Privacy Policy at any time, mainly depending on the adequacy of any changes made to our website or in the legislative scope. We recommend that you review it frequently.

Any changes will take effect as of their publication on our website and we will always notify you of any substantial changes. In fact, we need you to agree to these changes in order to continue having access to the site.

DISCLAIMER
While we adhere to high security standards in order to prevent incidents, no website is entirely risk-free.

In this sense, Foz Presidente Hotels is not responsible for:

I. Any consequences arising from the negligence, recklessness or malpractice of users in relation to their individual data. We guarantee and are only responsible for the security of the data processing processes and the fulfillment of the purposes described in this instrument.
We emphasize that the responsibility in relation to the confidentiality of the access data lies with the user;
II. Malicious actions by third parties, such as hacker attacks, unless there is proven culpable or deliberate conduct by Hoteis Foz Presidente;
We emphasize that in the event of security incidents that may generate significant risk or damage for you or any of our users/customers, we will communicate to those affected and the National Data Protection Authority about what happened and we will comply with the necessary measures.
III. Inaccuracy of the information entered by the user/client in the records necessary for the use of the services of Hoteis Foz Presidente. Any consequences arising from false information or entered in bad faith are entirely the responsibility of the user/customer.

CONTACT WITH FOZ PRESIDENT HOTELS
We are available to clarify any doubts regarding our privacy policy in the following contacts:

Telephone: +55 45 3572 4450+55 45 3572 4450+55 45 3572 4450

+55 45 3572 4450 +55 45 99838.8709+55 45 3572 4450+55 45 3572 4450+55 45 3572 4450+55 45 3572 4450
+55 45 3572 4450
+55 45 3572 4450

+55 45 3572 4450

+55 45 3572 4450